WHEN WILL I RECEIVE MY ORDER?
We dispatch orders 5 days a week, due to our on-demand nature bigger orders can take longer to print and pass quality assurance. Our average dispatch time is 4 days with out longest 20 days for very large orders. You can contact us at anytime to check on the status of your order and any holdups. We can usually part dispatch any UK order is taking longer than usual, just ask!
Should I wash your miniatures?
NO! All our miniatures are dispatched washed and cured to offer you a clean and perfect base to prime and paint from. No waiting, just miniatures ready to use.
What are your Miniatures made from?
Our Miniatures are made from Light reactive Resin, it's all very cutting edge science or witch craft we arn't too sure.
Why is my miniature’s sword or gun bent, and how do I fix it?
Our resin is designed to flex rather than snap, which helps prevent breakages during shipping. Occasionally, thin parts like swords, staffs, or gun barrels may arrive slightly bent—this is normal and easy to fix.
Recommended method – Warm water:
Dip the bent part into a bowl of lukewarm water for about 1 second, then gently hold the miniature so the part points straight down. If needed, repeat the process, adding an extra second or two. Once the resin cools, the new position will be locked in.
Other methods:
A hair dryer can work, but we don’t recommend it as heating the whole miniature may soften details or cause unwanted bends.
A radiator can also work, but use extreme care—too much heat can damage the resin.
If you’re unsure or need help, just get in touch and we’ll be happy to advise.
Can You Print my STL file?
If you are a corporate client in need of proofing or manufacturing support please get-intouch, we also provide services to consumers looking to have a custom miniature they own printed on their behalf reach out to our team to learn more.
What are your shipping charges?
United Kingdom
Standard Shipping
- Standard UK Postage £3.95 or Free Over £50
Large or fragile shipping
- £5.50 or Free over £50
USA & Canada
International Parcel
- Standard International $18
- Free Over $100
Where is my order?
We print all our orders on demand which means at busy times their can take us up-to 5 day to print and ship your order. Large orders will take longer to fulfill and we may choose to part dispatch your order so your not waiting too long before at least recieving some of your order.
For the rest of the world is usually takes 7 - 16 days after dispatch. Please note Christmas can add a number of extra days onto all processing and shipping times .
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
My order arrived damaged, now what?
Don't worry get in-touch with us and quote your order number and a replacement miniature will be dispatched ASAP. We try and remedy broken miniatures as a priority but during busy times it can take us a few days extra to get a replacement sent to you.
You can dispose of the broken miniature as you see fit or use it as part of your conversion projects.
I'm not happy can I have a refund?
Of course you can have a full refund and we wont quibble about it either. Please contact our support team and quote your order number and which parts you would like refunded. We work very hard to give 5 Star Service and Quality but understand we can't get it right every time. We hope you will consider us again in future, we are always learning!
Why is a part of my miniature shiny?
With large orders or at busy times we might choose to part ship your order, this usually happens if one or two minaiture in a large order are causing many others to sit around not in your hands.
In this case we ship what we have and follow up with the missing miniatures a few days later.
In some rare cases we might have to declare a miniature unprintable and offer you a full refund or store credit, your choice.