QUANDO RICEVERÒ IL MIO ORDINE?
We dispatch orders five days a week. Everything is printed to order, so bigger orders take longer to print and pass quality checks. Our average dispatch time is 4 days, and very large orders can take up to 20 days. You can contact us at any time to check on your order. If a UK order is taking longer than usual, we can usually send part of it first: just ask!
Devo lavare le vostre miniature?
No! All our miniatures are dispatched washed and cured, so they arrive as a clean base to prime and paint. No waiting, just miniatures ready to use.
Di che materiale sono fatte le vostre miniature?
Our miniatures are made from light-reactive resin. It's all very cutting-edge science (or witchcraft, we aren't too sure).
Perché la spada o l'arma da fuoco della mia miniatura è storta e come la sistemo?
Our resin is designed to flex rather than snap, which helps prevent breakages in the post. Now and then a thin part like a sword, staff or gun barrel arrives slightly bent. This is normal and easy to fix.
Warm water: dip the bent part in water at 40 to 50°C for 10 seconds, then hang the miniature upside down with the part pointing at the floor so gravity straightens it. Let it cool fully before you turn it upright. Still bent? Dip it again for 20 seconds; thicker parts take a little longer.
Never use a radiator, microwave or oven. If you're unsure, just get in touch and we'll be happy to help.
Potete stampare il mio file STL?
Yes. Head to our custom print studio, upload your STL, size it foot to eye and it will price the job on the spot. You need to own the model or have the right to have it printed, and one of our team checks every file before it goes on a printer.
Terrain, vehicles and creatures do not size properly in the tool, and corporate proofing or manufacturing support is handled by hand. For either of those, please get in touch.
Quali sono le vostre spese di spedizione?
United Kingdom
- Standard: £4.95
- Large miniatures: £5.50
- Free UK shipping on orders of £55 and over
USA
- Tracked shipping: $20
- Free over $100
Canada
- Standard International: $18
- Free over $150
Australia and New Zealand
- Calculated at checkout
Dov'è il mio ordine?
Once your order ships we'll email you. Everything is printed to order, so at busy times it can take up to 5 days to print and dispatch. Large orders take longer, and we may send part of your order first so you're not waiting for all of it.
Royal Mail usually delivers in 2 to 3 days in the UK and 7 to 16 days to the rest of the world. Christmas can add a few extra days.
Il mio ordine è arrivato danneggiato, e adesso?
Don't worry. Get in touch, quote your order number, and we'll send a replacement as a priority. At busy times it can take a few extra days.
There's no need to send the broken miniature back: keep it for a conversion project.
Non sono soddisfatto. Posso avere un rimborso?
Yes. You can ask for a refund within 30 days of receiving your order. Contact our support team with your order number and the items you'd like refunded.
If something arrives damaged, faulty or wrong, we'll replace or refund it at no cost to you. If you've changed your mind or ordered the wrong size, we may ask you to send it back at your cost first. Full details are in our Refund Policy.
Perché una parte della mia miniatura è lucida?
A slight sheen on some areas is completely normal for cured resin and does not affect the model. It can show where supports were removed or where the surface cured a little differently during printing.
If you'd like a uniform finish, a quick scuff with fine sandpaper followed by your usual primer gives an even, matt surface ready to paint.