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Finality of Orders
Once an order has been submitted for printing, it is considered final and cannot be altered or cancelled. No refunds will be issued for orders that have been submitted for printing, except as outlined below.
Exceptions for Refunds
Refunds will only be issued in the case of a defect or problem with a miniature that is a result of our manufacturing process. If you receive a defective or problematic miniature, please contact our customer service team as soon as possible. After verifying the issue, we will either replace the defective miniature at no additional cost or issue a full refund for the item.