Frequently Asked Questions

Who are We Print Miniatures?

We are a small team from Harrogate, North Yorkshire from the country of the United Kingdom. We love finding the very best miniatures from the best designers to bring to your painting and hobby tables.

Should I wash your miniatures?

NO! All our miniatures are dispatched washed and cured to offer you a clean and perfect base to prime and paint from. No waiting, just miniatures ready to use.

What are your Miniatures made from?

Our Miniatures are made from Light reactive Resin, it's all very cutting edge science or witch craft we arn't too sure. 

What are your shipping charges?

United Kingdom

Standard Shipping

  • UK Postage £1

Large or fragile shipping

  • Uk Parcel £3.95

USA & Canada

  • Tracked International £11.95

Ireland

  • Tracked International £9.95

Australia

  • Standard International £11.95

How do your Subscription Boxes work?

We keep it simple, all our subscriptions can be canceled at anytime and there is no minimum term. You can access your subscription through your WePrintMiniatures.com Account. Where you can also update your address and contact details or puase your subscription.


Each month on the same date you signed up we will charge your subscription to your chosen platform either Stripe or Paypal. 


You can update, change or cancel your subscription at anytime up-to the day it would bill. Remember as with everything you buy from WePrintMiniatures.com your subscription is protected by our Love Us Guarantee. 


If you recieve a miniature you already have in your collection your covered by our No Doubles Guarantee simply get in touch to cliam a replacement miniature.


Where is my order?

We print all our orders on demand which means at busy times their can take us up-to 5 day to print and ship your order. Large orders will take longer to fulfill and we may choose to part dispatch your order so your not waiting too long before at least recieving some of your order.

For the rest of the world is usually takes 7 - 16 days after dispatch. Please note Christmas can add a number of extra days onto all processing and shipping times .

Why did I only recieve part of my order?

With large orders or at busy times we might choose to part ship your order, this usually happens if one or two minaiture in a large order are causing many others to sit around not in your hands. 


In this case we ship what we have and follow up with the missing miniatures a few days later. 


In some rare cases we might have to declare a miniature unprintable and offer you a full refund or store credit, your choice. 

My order arrived damaged, now what?

Don't worry get in-touch with us and quote your order number and a replacement miniature will be dispatched ASAP. We try and remedy broken miniatures as a priority but during busy times it can take us a few days extra to get a replacement sent to you.


You can dispose of the broken miniature as you see fit or use it as part of your conversion projects.

I'm not happy can I have a refund?

Of course you can have a full refund and we wont quibble about it either.  Please contact our support team and quote your order number and which parts you would like refunded. We work very hard to give 5 Star Service and Quality but understand we can't get it right every time. We hope you will consider us again in future, we are always learning! 

Why is a part of my miniature shiny?

This is a rare event called 'Frozen Resin' it occurs when a small amount of liquid resin usually in a hard to reach place is cured instead of coming away in our cleaning systems. 99% of the time we catch them and they are washed again. 


At no point is the 'Frozen Resin' live it has been cured and is safe to touch and once primed is unlikely to cause any loss of detail. If you are concerned for any reason or would like a replacement please do contact us.

Our miniatures are not toys and are unsuitable for children under 15 years of age. Please wear a mask if sanding or cutting resin miniatures.